About Us
A Decade of Creating Happiness
Businessfocus360 is a 360° Customer Experience Management Solutions Provider, established in 2014 and operating globally from Australia.
Our Story
Built on a Simple Belief: Every Customer Deserves a Great Experience
Founded in 2014, Businessfocus360 was built on the conviction that businesses who truly listen to their customers — and act on what they hear — grow faster, retain more clients, and build stronger reputations.
Over the past decade, we have grown from a boutique CX consultancy into a full-service Customer Experience Management Solutions Provider, serving organisations across Australia and globally.
Our work spans multiple industries — Automotive, Logistics, Hospitality, Health Care, Finance, Supermarkets, and more — giving us a breadth of insight that few CX providers can match.
Mission & Vision
Optimising Your Customer's Journey, Maximising Growth
Our mission is to help organisations listen to their customers, understand what matters most, act on critical insights, and continuously improve — creating experiences that drive loyalty, advocacy, and sustainable growth.
Listen
We capture feedback across every customer touchpoint — digital, physical, and everything in between.
Understand
We identify satisfaction trends, complaints, sentiment, and recurring issues so nothing important goes unnoticed.
Act
We assign issues to the right teams, track resolution, and ensure every customer concern is addressed with urgency.
Improve
We turn customer insights into better processes, better service, and better experiences — continuously.
What We Do
End-to-End Customer Experience Management
Customer Feedback Management
Digitalised platforms that create a direct link between your business and your customers in real time. Customised CX solution development, maintenance, and real-time web reporting.
Mystery Shopper & Competitor Analysis
In-depth intelligence on market and industry trends as well as competitor behaviour. Mystery shopper reporting and competitor scanning delivered as actionable strategy.
Complaint Hotline Management
Having an unbiased party to listen to your customers. Real-time internal follow-up, post-resolution sentiment gathering, and accountability measurement.
Research & Strategy
Data-driven market research focused on quality information that is relevant and applicable for business strategy — from research design and execution through to full data analysis.
Industries
Trusted Across Multiple Sectors
Our Clients
Some of Our Customers
We were looking at ways to improve our Customer Service by looking at how we treat our customers and what kind of service we were currently giving. Businessfocus360 came in, evaluated and monitored our customer handling techniques and after a few weeks came up with their findings. We now have monthly meetings where Businessfocus360 is closely monitoring the Service Reception and all Service Advisors. The information has proved to be invaluable to us as a high end quality service provider.
Our overall experience with Businessfocus360 to date has lived up to its expectations. Their follow-ups and communication with my team have been impeccable and have helped both groups stay on track and focused on the end goal in mind. They have also been able to provide us with exceptional candidates who have cultivated strong relationships with our clientele for Aramex.
Where We Are
Global Presence, Local Expertise
Sydney (Westmead)
Shop 1511, 91B Bridge Road, Westmead NSW 2145, Australia
Sydney (Rushcutters Bay)
Unit 9, 129/131 Bayswater Road, Rushcutters Bay NSW 2011, Australia
Sri Lanka
No. 17/5 Gnanathilaka Road, Mount Lavinia, Sri Lanka
Ready to Transform Your Customer Experience?
Talk to our team about how Businessfocus360 can help your organisation listen, understand, and grow.