Optimising Your Customer's Journey, Maximising Growth
A 360° Customer Experience Management Solutions Provider operating globally — helping organisations listen, understand, act, and improve at every customer touchpoint.
Established in 2014, serving organisations across multiple industries worldwide.
End-to-end customer experience solutions from feedback capture to resolution and growth.
Automotive, Logistics, Hospitality, Finance, Health Care, Oil & Gas, and more.
CX Gate
Intelligent Customer Experience & Reputation Management
CX Gate is an intelligent customer experience and reputation management solution designed to help businesses convert satisfied customers into public advocates while proactively resolving negative experiences before they impact online reputation.
Using strategic engagement via email links, CRM, QR codes, Tap (NFC) on posters, counter stands, or printed receipts, customers can instantly share their sentiment along with their contact information.
ML-Powered Sentiment Detection
Satisfied customers are seamlessly redirected to preferred public review platforms such as Google Reviews or any OTA, growing positive online visibility.
Private At-Risk Capture
At-risk customer sentiments are privately captured within the platform, enabling businesses to respond before negative experiences become public reviews.
AI-Powered Workflows
Automate apology messages, follow-ups, initiate detailed surveys, and escalate for customer recovery — all without manual intervention.
Actionable Insights Dashboard
Transform customer feedback into actionable insights, helping businesses improve service quality, strengthen customer loyalty, and protect brand reputation.
Customisable Management Dashboard
Real-time access to information through web reporting with immediate escalation of customer queries.
Multi-Channel Engagement
CRM, Email, QR codes, NFC Tap, and Customer Retention tools — all integrated in one platform.
Is your customer experience costing you revenue?
Unresolved negative experiences become public reviews — damaging brand reputation before you even know there's a problem.
Satisfied customers rarely leave reviews unprompted. Without a system, your best advocates stay silent.
Without real-time insight into customer sentiment, service failures repeat — and loyalty erodes quietly.
What We Do
Our Services
Digitalised Customer Feedback Platform
Customised CX solutions with development and maintenance, real-time access to information through web reporting, and immediate escalation of customer queries.
Mystery Shopper & Competitor Analysis
In-depth information on market and industry trends as well as competitor behaviour. Mystery shopper reporting and competitor scanning and reporting.
Complaint Hotline Management
Having an unbiased party to listen to your customer. Experience agents, real-time internal follow-up, and post-resolution sentiment gathering.
Research & Strategy
Data-driven market research focusing on quality information that is relevant and applicable for business strategy. Research design, execution, and data analysis.
Industries We Serve
Trusted Across Multiple Sectors
Client Voices
What Our Clients Say
"We were looking at ways to improve our Customer Service by looking at how we treat our customers and what kind of service we were currently giving. Businessfocus360 came in, evaluated and monitored our customer handling techniques and after a few weeks came up with their findings. The information has proved to be invaluable to us as a high end quality service provider."
Mr. Grahame Leitch
Customer Service Director · Jaguar and Land Rover (Pvt) Ltd
"Our overall experience with Businessfocus360 to date has lived up to its expectations. Their follow-ups and communication with my team have been impeccable and have helped both groups stay on track and focused on the end goal in mind. They have also been able to provide us with exceptional candidates who have cultivated strong relationships with our clientele."
Mr. Sanjay Samarasinghe
Director & Country Manager · Aramex Freight Corporation / Aramex Lanka
Proven Results
Case Studies & Client Results
See how leading organisations have transformed their customer experience and driven measurable growth with Businessfocus360.
CX Transformation: Results That Matter
Client Success Story: Driving CX Growth
Ready to Transform Your Customer Experience?
Join organisations across the globe who trust Businessfocus360 to protect their reputation and grow customer loyalty.